The World's Leading Phone & Tablet Stand Brand

We offer secure, diverse, and convenient payment options, with all transactions protected by high-level encryption.

• Primary Payment Gateways: We accept internationally popular PayPal and the professional cross-border payment platform LianLian Pay, ensuring a fast and secure payment process.

• Credit Card Payments: We accept major credit cards issued by Visa, MasterCard, and American Express. Our payment system is PCI DSS (Payment Card Industry Data Security Standard) compliant, and your card details are processed securely.

• Security & Privacy: The entire website uses SSL (Secure Sockets Layer) encryption technology. Any information you enter during checkout is strictly encrypted, and we never store your complete credit card details.

We are committed to providing you with efficient and transparent delivery services. Delivery times vary by destination:

• Continental US Orders: After your order is placed and payment is confirmed, we process and ship within 1-2 business days. Estimated delivery is 3-5 business days after shipment.

• International Orders: Processing time is also 1-2 business days. International shipping typically takes 7-14 business days, depending on the customs procedures of the destination country/region.

• Package Tracking: Once your order ships, an automatic confirmation email with a tracking number will be sent to your registered email.

• Important Note: The above times are estimates under normal circumstances and do not include potential delays from customs inspections, holidays, or force majeure. All times are counted from the moment the package is handed over to the carrier.
  

We highly value your experience and provide multi-channel customer support to ensure your inquiries are addressed promptly.

• Email: You can send detailed inquiries to our official support email: support@otemly.com. We promise to respond to all weekday emails within 24 hours.

• Contact Form: You can also submit a form via the "Contact Us" page (found in the menu or website footer) at any time. The system will automatically generate a ticket number for you to track the progress.

• Social Media: Follow our official Instagram or Facebook and send us a direct message. We monitor and respond to these regularly.

Absolutely. Protecting your privacy and data security is one of our top priorities, and we have serious commitments and concrete measures in place.

• Strict Data Usage Policy: The information we collect (e.g., name, address, email) is used solely for processing orders, providing customer service, and, with your consent, sending product updates. We never sell, rent, or trade your personal information to any third party for marketing purposes.

• Comprehensive Security Measures: Our website uses 256-bit SSL encryption to secure your data during transmission. Furthermore, we employ firewalls and security software to protect stored data from unauthorized access.

• Transparent Privacy Policy: We have a detailed Privacy Policy that clearly states what data we collect, why we collect it, and how you can manage or delete your data. You can find the full link to this policy at the bottom of our website.